You and your students are our top priority. We’re committed to providing you with a positive experience with Hawkes, starting from the moment you begin exploring our materials to the time you’re submitting final grades for the term!
No-Wait Support
We take pride in our family-style service provided by knowledgeable Hawkes employees. Nobody likes waiting on hold or going through five-minute long automated prompts to speak with someone on the phone, so at Hawkes we take a different approach. Instead, both you and your students receive one number—1-800-426-9538—so you can reach us directly. When you call us between 8 a.m. and 9 p.m. Monday–Friday, you chat with our friendly technical support team within just a few rings and a single-question menu. Robert Bennett, a professor at Oklahoma State University Institute of Technology, claimed, “Hawkes customer service is the best I have used… Students can get immediate help when needed.”
We respect your time. You shouldn’t have to spend hours trying to figure out how to set up your online grading system without any help, and you shouldn’t have to worry that no one is within reach if technical questions arise in the middle of class. Jane Kessler, a former instructor at Quinnipiac University, shared, “I am of the generation where my grandkids know more about the computer than me, so I need a system that will be supportive of me. I have that Support in Hawkes.” Giving you peace of mind when it comes to working with technology is worth a lot to us.
Working on the weekend or at midnight during the week? We still have you covered with 24/7 live chat. Students and instructors can instantly start a live chat support session to get the help they need right away.
Customer Success Specialists
We believe in driving student success through service and innovation. When you join the Hawkes family, your school is assigned a dedicated Customer Success Specialist who works with you before, during, and after each term to learn about your course goals and help you use the Hawkes system to achieve them.
Your direct point of contact at Hawkes helps you with setting up your online instructor materials and exploring the student courseware, providing free and unlimited training when you need it. Whether you’re a first-time user or a Hawkes expert looking for some new tips, your Customer Success Specialist is happy to share their knowledge. Seminole State College professor, Emily Carpenter, affirmed, “I appreciate how the professional development [training] they provide for instructors seems to be very timely. It’s like Hawkes has the pulse of education and knows what instructors need.”
We aim to deliver the best experience you’ve had working with a publisher – or anyone! Instructors inform us we succeed in this endeavor, like our friend Stephen Whited at Piedmont University who said, “Hawkes’ Support is excellent… Hawkes Support consistently shows courtesy and friendliness.”
We won’t rest on our laurels, though; we’ll keep striving for perfection.
