“Hawkes has earned its place as my top choice for educational support.”

Closing the Gaps: How Hawkes Learning Helped My Underprepared Students Succeed

Professor Niki Stovall is committed to helping students succeed in mathematics. Like many instructors, she’s seen firsthand how challenges like lack of motivation, poor study habits, and gaps in foundational knowledge can hinder student progress.

Read on to hear firsthand how Professor Stovall has seen Hawkes make a lasting impact, helping students stay engaged, develop stronger study habits, and build the confidence they need to succeed.

Titles & Courses:

• College Algebra, 3rd Edition Plus Integrated Review – Comprehensive Math Skills for College Algebra
• College Algebra, 3rd Edition – College Algebra
• Beginning Statistics, 3rd Edition – Elementary Statistics
• Precalculus, 3rd Edition – College Algebra and Trigonometry

Many students struggle with motivation, which makes it challenging for them to study consistently, attend class regularly, and seek extra help when needed. Additionally, a significant number of students enter college-level courses without the necessary background knowledge or foundational skills, particularly in areas like reading comprehension and organization. This lack of preparedness can hinder their success in higher education. Thankfully, Hawkes has been an incredible resource, offering valuable support to both students and instructors in multiple ways. Here are just a few of the ways Hawkes has made a difference:

Useful Study Resources

One of the key aspects of Hawkes’ success is the high-quality study resources they provide. The Hawkes team created a formula sheet for MATH 1314 that is well-designed—concise, easy to read, and highly effective for exams. This tool has proven to be incredibly helpful for students, offering a clear and effective way to prepare for exams.

Student Training

Hawkes also provides top-notch support and training, which has been invaluable for students navigating the platform. The Hawkes Student Ambassador and Customer Success teams have been essential in helping students develop effective learning strategies. Joshua from Hawkes’ Customer Success Team, in particular, has been a great asset, leading training sessions, answering questions, and providing in-class support. His presence in the classroom has significantly boosted student confidence and comprehension. Students have recognized that Hawkes Support is always available, fostering trust that they will receive the help they need when they reach out.

Encouraging Study Habits

Hawkes has also fostered positive study habits and created a more engaging and supportive learning environment. We had a great turnout of students who attended our Final Exam Review at the conclusion of the Fall 2024 term. This event showed how Hawkes’ thoughtful initiatives contribute to a more collaborative and supportive atmosphere, making students feel more prepared and encouraged to succeed. The Tutor button housed in Hawkes’ Practice mode has been especially beneficial to the students’ study time. It walks students through step-by-step solutions and explains errors, helping them learn from mistakes and improve problem-solving skills.

Positive Impact on Final Exam Results

We had a great turnout for the final exam review session, and overall, final exam results for my classes were pretty good. Having a member of Hawkes Learning’s Customer Success Team come to my class to train students was especially helpful. His presence reinforced that students could rely on Hawkes for support.

Exceptional Customer Support

One of the standout aspects of Hawkes is their exceptional customer support. I can always count on Hawkes for anything—student support, instructor assistance, and more. Their customer service is outstanding, available 24/7, ensuring we receive help immediately, even after midnight and on weekends. The Hawkes support team is well-trained, helpful, and polite, making every interaction a positive one.

Customer support is crucial in any educational platform, and Hawkes truly excels in this area. When students face technical issues, many other publishers are slow to respond—or don’t respond at all—leaving faculty to troubleshoot, which can be time-consuming. Hawkes stands out by providing timely, reliable support. Their tech support team is understanding, proactive, and quick to diagnose and resolve issues, even when instructors aren’t sure what’s wrong.

Personalized Support from Marissa Maffei

Another huge benefit of Hawkes is the personalized attention we receive from our dedicated Customer Success Specialist, Marissa Maffei. Marissa’s support has been invaluable to both instructors and students. At the start of each term, she conducts in-person meetings to assist with course setup and consistently checks in throughout the semester to ensure we have everything we need. Her eagerness to help and commitment to top-notch support provide a sense of ease, knowing assistance is always available. Marissa makes connecting effortless by offering a direct scheduling link, allowing us to book meetings at our convenience. Thanks to her support, we feel confident using Hawkes every step of the way.

Peace of Mind for Faculty and Students

Overall, Hawkes has made a positive impact by providing academic, financial, and student support, making learning more accessible and effective. The level of support Hawkes provides has made a significant impact on both faculty and student success. With Hawkes’ dedication to student success and their exceptional customer service, I know that we will always have the resources and assistance we need to thrive in the classroom. Hawkes has earned its place as my top choice for educational support.