Instructor Support
Top-notch support is at the core of what we do. Your dedicated Customer Success Representative is available year-round for personalized guidance, while our Customer Support team is standing by to help with any immediate questions. Plus, our curated resources make it easy to find answers anytime you need them.
Need help now?
Phone – M–F: 8AM–9PM ET | 843-571-2825
Chat – Available 24/7
Schedule an Online Training
Course Set Up & Maintenance
Get up and running with ease using the Instructor Quick Reference Guide
Packed with step-by-step checklists, grade book how-tos, assignment setup tips, and LMS sync instructions, this guide is your go-to resource for a successful term from start to finish.
Start of Semester Training Resources
Integrating Hawkes with Your LMS
End of Semester Training Resources
Classroom Resources
Our free, ready-to-use resources streamline planning, save valuable time, and support your instruction without adding to your to-do list.
Instructor Resources
Find everything you need to support your course, including Lecture PowerPoints, downloadable projects, group activities, critical thinking and reflection questions, and more.
To access:
- Log into your Teach account
- Select your course
- Click the “Help” dropdown in the left-hand menu
- Choose Instructor Resources
Support at Your Fingertips
Whether you’re looking for instructor resources or sharing help links with students, the Hawkes Support Center has it all. Access how-to articles, video tutorials, and step-by-step guides—available anytime you need them.
Companion Websites
These convenient resource sites supplement your teaching with free technology guides, downloadable projects, and other helpful links and material for both instructors and students.
News from the Nest Hawkes Blog
Stay in the loop with News from the Nest, your go-to for information about platform updates, new titles, instructor stories, and guest posts from educators and Hawkes Student Ambassadors, all in one place.
We're Here To Set You Up For Success
The Hawkes Learning Customer Success team provides comprehensive support tailored to meet your teaching needs and ensure student success.
Sign up for assistance with course setup, curriculum customization, test generation, LMS integration, and more.
Schedule an Online Training
Resources For Your Students
Show students how to log in and navigate their courseware for the first time. Students can also access this information in the Student Resources section.
"I can always count on Hawkes for anything—student support, instructor assistance, and more. Their customer service is outstanding, available 24/7, ensuring we receive help immediately, even after midnight and on weekends."
Prairie View A&M University
Always available – our exceptional support team is here for you.
📞 Phone: Monday - Friday, 8:00 AM - 9:00 PM ET, 843-571-2825