Instructor Support
Top-notch support is at the core of what we do. Your dedicated Customer Success Representative is available year-round for personalized guidance, while our Customer Support team is standing by to help with any immediate questions. Plus, our curated resources make it easy to find answers anytime you need them.
Need help now?
Live chat support is available 24/7.
Phone support Monday–Friday, 8 AM–9 PM ET | 843-571-2825
Schedule an online training session for guided setup or questions.
AI Tutor
This powerful, student-directed tool offers immediate, 24/7 guidance toward a deeper understanding, never simply giving them the answer. It’s like having a tutor on call, ready to walk them through every challenge.
Staying within the course material keeps students free from distractions and ensures they receive relevant, consistent, and accurate responses.
Explain Error
Mistakes are part of learning—but students need more than just a red “X.”
Explain Error identifies exactly where the student went wrong and provides them with a clear, step-by-step explanation, helping them understand the why, not just the what.
Reporting & Analytics
The course management system contains robust reporting tools so you can track how students are doing on any assignment in real time. Detailed performance reporting and analytics allow you to keep a finger on the pulse of your classroom.
Practice Testing
These personalized, low-stakes assessments allow students to reinforce their understanding, build confidence, and receive a detailed breakdown of competencies to identify strengths and weaknesses, ensuring targeted practice.
Solutions & Hints
Students are provided helpful hints and detailed, step-by-step solutions that break down the problem solving process before attempting the problem again with new values, turning “I don’t get it” into “I’ve got this.”
Instructional Videos
Lesson overview and example-level videos break down complex concepts through clear, visual explanations. Students can pause, rewatch, and learn at their own pace, building deeper understanding and empowering them to tackle tough problems independently.
AI Tutor
This powerful, student-directed tool offers immediate, 24/7 guidance toward a deeper understanding, never simply giving them the answer. It’s like having a tutor on call, ready to walk them through every challenge.
Staying within the course material keeps students free from distractions and ensures they receive relevant, consistent, and accurate responses.
Explain Error
Mistakes are part of learning—but students need more than just a red “X.”
Explain Error identifies exactly where the student went wrong and provides them with a clear, step-by-step explanation, helping them understand the why, not just the what.
Reporting & Analytics
The course management system contains robust reporting tools so you can track how students are doing on any assignment in real time. Detailed performance reporting and analytics allow you to keep a finger on the pulse of your classroom.
Practice Testing
These personalized, low-stakes assessments allow students to reinforce their understanding, build confidence, and receive a detailed breakdown of competencies to identify strengths and weaknesses, ensuring targeted practice.
Solutions & Hints
Students are provided helpful hints and detailed, step-by-step solutions that break down the problem solving process before attempting the problem again with new values, turning “I don’t get it” into “I’ve got this.”
Instructional Videos
Lesson overview and example-level videos break down complex concepts through clear, visual explanations. Students can pause, rewatch, and learn at their own pace, building deeper understanding and empowering them to tackle tough problems independently.
Start of Semester Training Resources
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Integrating Hawkes with Your LMS
End of Semester Training Resources
AI Tutor
This powerful, student-directed tool offers immediate, 24/7 guidance toward a deeper understanding, never simply giving them the answer. It’s like having a tutor on call, ready to walk them through every challenge.
Staying within the course material keeps students free from distractions and ensures they receive relevant, consistent, and accurate responses.
Explain Error
Mistakes are part of learning—but students need more than just a red “X.”
Explain Error identifies exactly where the student went wrong and provides them with a clear, step-by-step explanation, helping them understand the why, not just the what.
Reporting & Analytics
The course management system contains robust reporting tools so you can track how students are doing on any assignment in real time. Detailed performance reporting and analytics allow you to keep a finger on the pulse of your classroom.
Practice Testing
These personalized, low-stakes assessments allow students to reinforce their understanding, build confidence, and receive a detailed breakdown of competencies to identify strengths and weaknesses, ensuring targeted practice.
Solutions & Hints
Students are provided helpful hints and detailed, step-by-step solutions that break down the problem solving process before attempting the problem again with new values, turning “I don’t get it” into “I’ve got this.”
Instructional Videos
Lesson overview and example-level videos break down complex concepts through clear, visual explanations. Students can pause, rewatch, and learn at their own pace, building deeper understanding and empowering them to tackle tough problems independently.
