Hawkes Learning requires a stable and strong connection since your assignment answers are constantly being uploaded back to us.
You may receive a "Connection Lost" message while working in your account if connection to Hawkes is interrupted. Below are reasons you may receive this message and what to check to restore your connection.
- Loss of Internet Connection
- Check your internet connection to ensure you're connected to Wi-Fi and not offline. We also recommend restarting your internet modem.
- Strength of Internet Connection
- If you're using a shared Wi-Fi network, this can decrease your bandwidth. We recommend changing to a different network with less traffic.
- VPN
- Being connected to a VPN can interfere with your connection to Hawkes. We recommend signing out and closing out of your VPN.
- Survey Monkey
- This specific program can interfere with your connection to Hawkes. We recommend removing this program from your computer if installed.
