Approved Subprocessors
Hawkes Learning uses the third-party subprocessors below to deliver and support our services.
This list was last updated November 5th, 2026.
|
Subprocessor |
Function |
Location |
|
Expedient Technology |
Primary hosting (IaaS) |
Pittsburgh, PA, USA |
|
11:11 Systems |
Disaster recovery hosting |
Reston, VA, USA |
|
Cohesity |
Encrypted long-term backup archive of customer databases |
USA |
|
Druva |
Encrypted long-term backup archive of non-database customer data |
USA |
|
Rapid7 |
Managed detection and response; security monitoring |
USA |
|
OpenAI |
AI model inference for AI Features |
USA |
|
HubSpot |
Customer support ticketing and CRM |
USA |
|
Cloudflare |
CDN, WAF, DDoS protection |
US-based (Global edge network) |
|
Microsoft 365 |
Support emails from students and instructors. |
USA |
|
Anthropic |
AI assistance on support tickets and CRM |
USA |
AI Features
Hawkes AI features use pre-trained models, grounded in Hawkes’s curated course content. Customer data is used only to deliver the feature and is never used to train or fine-tune AI models, by Hawkes or by our providers. Institutions may request that AI features be disabled for their courses by contacting support@hawkeslearning.com.
|
Feature |
Purpose |
Customer Data processed |
Model provider and retention |
Controls |
|
AI Tutor |
Student-facing hints and explanations |
Problem context and student prompts. Direct identifiers removed. |
OpenAI GPT models (currently GPT-5.4). Not used for model training. 30-day log retention for abuse monitoring. |
Disable on request |
|
Message Assistant |
Draft message suggestions; user reviews before sending |
Message context. Direct identifiers removed. |
OpenAI GPT5.4; No training policy. 30-day log retention for abuse monitoring. |
Disable on request |