Welcome
Unable to Access The Internet
Overview
Error in Launching the Default Browser
Step 1: Connect to the Internet
Step 2: Check the Hawkes Course ID
Step 3: Set Default Browser to Internet Explorer
Step 4: Clear Internet Explorer Cache
Step 5: Configure the security software
AOL Firewall
Comodo Internet Security
iolo System Mechanic
McAfee Internet Security and Total Care
Norton 360 version 4.0
Norton 360 version 3.0
Norton 360 version 2.0
Norton 360 version 1.0
Norton Internet Security 2010
Norton Internet Security 2009
Norton Internet Security 2008
Norton Internet Security 2007 (and earlier)
Sunbelt Personal Firewall
Trend Micro Internet Security
ZoneAlarm Firewall
Step 6: Reset Internet Explorer Security Settings
Step 7: Reset Windows Update
Step 8: Check for Viruses
Step 9: Still Can't Connect?
What is...
What is a License Number?
What is an Access Code?
What is a Hawkes Course ID?
What is a Product Code?
What is a Certification Code?
How to...
How to purchase an access code online
How to install the Hawkes software from the CD-ROM
How to install the Hawkes software from our website
How to install the Hawkes software on a Mac
How to configure your regional and language options
How to manually uninstall the Hawkes software
How to update the Hawkes Course ID from within the Student courseware
How to print certifications from .SAV files
How to manually submit certificates after working "offline"
How to transfer into a different instructor’s grade book
How to enable narration after it has been disabled
How to generate a diagnostic report
Error Numbers and their Solutions
Error 0, Line 0
Error 0, Line 0 (after entering the Hawkes Course ID)
Error -1
Error 2
Error 6
Error 7
Error 9
Error 13
Error 52
Error 53
Error 70, with iolo System Mechanic installed
Error 74
Error 75
Error 76
Error 91
Error 100
Error 200
Error 339
Error 340
Error 364
Error 380
Error 429
Error 438
Error 480
Error 711
Error 730
Error 1009
Error 1124
Error 5001
Error 5003
Error 10004
Error 20001
Error 20012
Error 65535
Error -2147024703
Error -2147024770
Error -2147024891
Error -2147024893
Error -2147221231
Error -2147221502
Error -2147221503
Error -2147417848
Error -2147483638
Error -2147418105
Other Errors
Unable to enter fractions, exponents, or other symbols
Access Code is invalid for this product
HLS Common is not responding
Table of Contents is not responding
Invalid Procedure Call or Argument
No Disk in Drive
Not Enough Memory
Source File Not Found
Version Incompatibility
Strange Behavior
Large Answer Box
Blank Progress Report
Beep when clicking on any lesson
Missing Progress Report Button
Slow Computer

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